Last updated: 26 September 2026
This Privacy Policy explains how CarBoxHub (carboxhub.com), an official sub-site of Autowel Motors (“we”, “us”), handles personal data when you visit this website or send us an inquiry. We aim to handle your data in line with applicable data-protection laws, including the EU General Data Protection Regulation (GDPR) where it applies.
1. Who is responsible
CarBoxHub, operated as an official sub-site of Autowel Motors. Contact for privacy questions: CarBoxHub — kimchuan0389@gmail.com, phone/WhatsApp +44 7395 169482.
2. What data we collect
- Inquiry form: your name, email address, phone/WhatsApp number (optional), company (optional), destination country/port (optional), the vehicle you ask about and your message.
- Direct contact: the details you share when you email us or message us on WhatsApp.
- Technical data: like most websites, our server records basic request data (such as IP address, browser type and pages requested) in log files for security and troubleshooting. To prevent spam, the inquiry form temporarily uses a one-way hash of your IP address to limit repeated submissions.
We do not use advertising or analytics cookies on this website. WordPress may set technical cookies only if you log in to the site administration.
3. Why we use your data
- To answer your inquiry and prepare quotations (steps taken at your request before a contract — GDPR Art. 6(1)(b)).
- To carry out an order you place with us, including export documents and shipping (performance of a contract).
- To keep the website secure and prevent spam or abuse (our legitimate interests — GDPR Art. 6(1)(f)).
- To meet legal, tax and export-record obligations (legal obligation — GDPR Art. 6(1)(c)).
We do not use your data for automated decision-making, and we only send you follow-up messages related to your inquiry or order.
4. Who we share it with
We do not sell your personal data. We share it only where needed for the purposes above: with our email and hosting providers that run this website and our mailbox, and — once you place an order — with logistics, shipping, inspection and customs service providers involved in your shipment. We may disclose data where the law requires it.
5. International transfers
We are based in China and our service providers may process data in other countries. If you contact us from the EU/EEA or another region with transfer rules, your data will be transferred to and processed in China and in the countries where our providers operate. We only share what is necessary to handle your request.
6. How long we keep it
We keep inquiry records only as long as needed to answer your request and manage our business relationship, and order-related records as long as required by tax, accounting and export rules. You can ask us to delete your inquiry data at any time (see below).
7. Your rights
Depending on the law that applies to you, you can ask to access, correct or delete your personal data, restrict or object to its processing, and receive a copy of it (data portability). Where processing is based on consent, you can withdraw it at any time. To exercise these rights — including deleting your inquiry — email kimchuan0389@gmail.com. You also have the right to complain to your local data-protection authority.
8. Security
This website uses HTTPS encryption, and inquiries are stored in a password-protected administration area. No method of transmission or storage is completely secure, but we take reasonable measures to protect your data.
9. Third-party links
Links to WhatsApp, Facebook or other websites are governed by those services’ own privacy policies.
10. Children
This website is intended for business buyers and adults. We do not knowingly collect data from children.
11. Changes
We may update this policy when our website or services change. The date at the top shows the latest version.