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Importer FAQ
Importing Vehicles from China: FAQ
Straight answers about sourcing, specifications, pricing, payment, shipping and documents when you import vehicles from China through CarBoxHub.
These are the questions importers and dealers ask us most often before buying vehicles from China. If your question is not covered, contact us — or read How to Buy for the step-by-step process.
About us and who we work with
Who is CarBoxHub and who operates it?
CarBoxHub (carboxhub.com) is an official sub-site of Autowel Motors (autowelmotors.com), a China-based exporter of Chinese-market vehicles. We source new vehicles in China and handle the export for overseas importers and dealers. We are not an authorised dealer of any manufacturer. More about us.
Do you sell only to businesses, or also to individuals?
Most of our buyers are vehicle importers, parallel importers and multi-brand dealers. Individuals are welcome to send an inquiry; please note that the minimum order is one shipping container per order, and you will need to check your country’s import rules for private buyers.
Can you export to my country?
We have completed deals with buyers in Armenia, Panama and Bolivia, and we are actively developing Thailand and other Southeast Asian markets. For other destinations, tell us the country and port and we will check whether we can offer a workable route. Import rules differ by country, so we ask about your local requirements first.
Vehicles and specifications
Are the vehicles new? What is the mileage?
The vehicles we list are new Chinese-market vehicles. Depending on the model and the export channel, some vehicles must be registered in China before export and then deregistered. If this applies to your order, the quote says so and states the mileage and document status of the vehicle.
Are the vehicles left-hand drive or right-hand drive?
Vehicles built for the Chinese market are left-hand drive (LHD). If your market requires right-hand drive (RHD), tell us at the start: we check whether an RHD version is available through export channels, but many models are LHD only.
Can you source a model that is not listed on the website?
Yes, you can ask. Our inventory shows a selection of models. Send the brand, model, year or trim, colour and quantity through the inquiry form; we check availability in China and reply with a quote — or tell you clearly if we cannot source it.
Are the specifications and photos on the website accurate?
Specifications come from our database and manufacturer information for the Chinese-market version. Photos are for reference only and some come from third-party sources. The exact specification, colour and equipment of your vehicles are confirmed in the quote and contract.
Which charging standard do Chinese EVs and plug-in hybrids use?
Chinese-market EVs and plug-in hybrids use the Chinese GB/T charging standard for AC and DC charging. If your market uses a different standard (for example CCS2 or Type 2), check adapters, charging infrastructure and local rules before ordering. We can share the charging-port details for each model.
Will the vehicle meet my country’s regulations (homologation)?
The vehicles are built to Chinese specifications. The importer is responsible for checking and meeting local import, homologation, emissions, safety and registration requirements, including any vehicle-age or steering-side rules. We provide the vehicle information and documents we can obtain to support your application.
Prices, orders and payment
How are prices quoted — FOB or CIF?
Website prices are reference prices in US dollars from our current database. They are not a fixed offer: the final price depends on real-time availability, specification, quantity and destination. We normally quote FOB (Chinese port of loading) or CIF (your destination port); the Incoterm and total price are confirmed in your written quotation.
Is there a minimum order quantity?
Yes. The minimum order is one shipping container per order. Tell us the models and quantity you have in mind, and we confirm the details in your written quote.
What are the payment terms?
Payment is by T/T (bank transfer): a 20% deposit to confirm the order, and the 80% balance when the vehicles arrive at the Chinese port, before export shipment. The terms are written into the proforma invoice or sales contract. We do not take payments through this website. Before sending money, always confirm the bank details directly with us by phone or WhatsApp.
Shipping, documents and inspection
How are the vehicles shipped and how long does it take?
Depending on destination and quantity, we ship by RoRo (roll-on/roll-off) or in containers. The port of loading, route and estimated timeline are confirmed in your quote; transit time depends on the route and vessel schedules, so we do not publish fixed lead times.
Which export documents do you provide?
A typical export set includes the commercial invoice, packing list and bill of lading, plus documents such as a certificate of origin or vehicle export papers where required. The exact list depends on your destination’s customs rules — share it with us at quote stage and we confirm what we can provide.
Can the vehicles be inspected before shipping?
Yes. Vehicles are checked before loading and we can send photos or video. If you prefer an independent inspection company, we can arrange access; the cost is agreed in advance.
Do you handle customs clearance in my country?
No. Import customs clearance, duties, taxes and local registration are handled by the buyer or the buyer’s customs broker at destination. We provide the export and shipping documents they need.
How do I start an order?
Send an inquiry through the contact form, WhatsApp or email with the models, quantity, destination country and port, preferred Incoterm and any LHD/RHD or specification requirements. We reply with questions or a written quote. See How to Buy for the full process.
Answers are general information, not a binding offer. Prices, availability and delivery terms (Incoterm) are confirmed only in your written quotation and contract.
Custom sourcing
Looking for a model that is not listed?
Send the brand, model, trim, quantity and destination port. We check availability in China and reply with a written quotation — or tell you clearly if we cannot source it.